The Primary Health Care Corporation (PHCC), the health agency tasked with leading the Breast and Bowel Cancer Screening Program, has announced the launch of its 800 1112 Call Center. This platform, along with its user-friendly and highly informative website, provides added convenience for the public to schedule cancer screening appointments.
Manned by highly trained and qualified English and Arabic speaking staff and medical professionals, the ‘Screen for Life’ program’s 800 1112 Call Center is not only designed to receive calls and respond to enquiries but also to proactively reach out to individuals who are already in the database of PHCC and the Hamad Medical Corporation (HMC).
For bowel cancer screening, call center staff will promote the screening service, discuss the screening pathway and provide participants with the necessary information to make an informed choice about their healthcare. Bowel cancer screening is for men and women aged 50-74 years. Once the choice is made, patients will be scheduled for an appointment at the most convenient PHCC screening location within four weeks of the phone call.
For breast cancer screening, a risk assessment will be conducted by call center staff on women aged 45 to 69 years to make a preliminary determination of the proper clinical protocol for the patient. Based on their responses to the assessment, patients will be scheduled for screening and guided into the right pathway.
“The launch of our 800 1112 Call Center, which complements our website, signals the start of our proactive interaction with the public,” Dr. Mariam Ali AbdulMalik, Managing Director of Primary Health Care Corporation (PHCC) said. “This will certainly open doors for more people to experience our life-saving cancer screening procedures. Our state-of-the-art call center facility is run by staff who have all been trained and equipped with the knowledge, skill and personality to deal with the subject and with individuals who may have varying attitudes and questions. We are confident that this call center will effectively and significantly contribute to the overall success of the program.”
Screen For Life has also launched its social media facebook and twitter platforms ScreenforLife Qatar.